Privacy Policy

Last updated August 2024

Company Registration Number: 123456
Address: 3rd Floor, 86-90 Paul Street, London EC2A 4NE
Effective Date: 01/08/2024

This privacy notice for Butterfly Eco ltd ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

At Butterfly Eco, we are committed to safeguarding and preserving the privacy of our customers, visitors, and business partners. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, address, email address, phone number, and other contact details.
  • Financial Information: Payment details, bank account numbers, and transaction history, where necessary.
  • Technical Information: IP addresses, browser types, and device identifiers.
  • Usage Data: Information about how you use our website, products, and services.
  • Communications Data: Records of your correspondence with us, including emails and phone calls.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide and improve our products and services, including solar and renewable energy solutions.
  • To process orders, manage accounts, and fulfil contracts.
  • To communicate with you regarding your enquiries, orders, or complaints.
  • To notify you about updates, new services, or special offers.
  • To comply with legal obligations and defend legal claims.
  • For internal record-keeping, research, and analytics.

3. Legal Basis for Processing

We will only process your personal data where we have a lawful basis to do so under applicable UK data protection laws. These legal bases include:

  • Contractual Necessity: Where we need to process your data to fulfil a contract, such as providing products or services.
  • Legal Obligation: Where we are required by law to process your data.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services, provided these interests are not overridden by your rights.
  • Consent: Where you have given explicit consent for a specific use of your data.

4. How We Share Your Information

We may share your personal information with:

  • Service Providers: Third-party companies that help us provide services to you, such as payment processors or delivery partners.
  • Legal and Regulatory Authorities: Where we are legally required to disclose information to government authorities or regulators.
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be shared with the new owner.

We will not sell, lease, or distribute your personal data to third parties unless we have your permission or are required by law.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Once your data is no longer required, we will securely delete or anonymise it.

6. Your Rights

Under UK data protection laws, you have several rights regarding your personal data, including:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can ask us to correct any inaccuracies in your personal data.
  • Erasure: You have the right to request that we delete your personal data in certain circumstances.
  • Restriction of Processing: You can ask us to restrict the processing of your data in certain situations.
  • Data Portability: You can request that we transfer your data to another organisation.
  • Objection: You have the right to object to the processing of your data where it is based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at the details provided below.

7. Security of Your Information

We are committed to ensuring that your personal information is secure. We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files that are placed on your device when you visit a website. You can control the use of cookies by adjusting your browser settings.

9. Third-Party Links

Our website may contain links to other websites. Please note that we do not have control over these external sites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you by email. Please review this policy periodically to ensure you are aware of any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Butterfly Eco
3rd Floor, 86-90 Paul Street
London EC2A 4NE
Email: info@butterfly.eco
Phone: +44(0)207-126-8149

This Privacy Policy is designed to comply with the requirements of the UK GDPR and other applicable UK privacy laws.